Frequently asked questions
Everything you need to know about DigiGini Hello.
Will my customers know they're talking to an AI?+
The voice sounds natural, but we recommend the opening line says an assistant is calling on your company's behalf. Being upfront builds trust.
Which languages does Hello speak?+
Twelve: Hinglish, Hindi, English, Marathi, Gujarati, Bengali, Punjabi, Tamil, Telugu, Kannada, Malayalam and Odia — with male and female voices. If a customer switches language mid-call, the agent follows.
Do I need my own phone number?+
No. Every workspace can call from a shared number pool from day one. Growth and Enterprise plans add dedicated numbers with a fixed caller ID that can also receive calls.
What do I get after each call?+
An outcome, a short remark for your sales team, a summary, the customer's mood, any callback time, the custom fields you defined, a chat-style transcript and the call recording.
Can it follow my sales script?+
Yes. Describe the goal and rules in plain language and add brochures, pricing and FAQs as its knowledge base. It answers only from what you provide, and you can test it on your own phone before launching.
Does it respect do-not-call requests?+
Yes. Contacts marked do-not-call — by you, or by the AI when a customer asks — are skipped in every campaign.
How does billing work?+
Each plan includes monthly minutes. Calls are billed per started minute, and anything over your included minutes is paid from a prepaid wallet at your plan's rate.
Is there a free trial?+
Yes. New workspaces get 7 days and 30 free minutes. No credit card needed.
Do unused minutes roll over?+
Included minutes reset every month. Wallet credit doesn't expire while your account is active.
Can I upgrade or cancel?+
Upgrade any time from the billing section. Plans are paid per period and simply end if you don't renew — there's no lock-in.
How can I pay?+
UPI, cards, net banking and wallets via Razorpay, with a receipt for every transaction.
We need more volume. Is there a custom plan?+
Yes. Contact us with your expected call volume and we'll come back within a working day.
